职业描述：Clerical Supervisors (121)

At Work
People in this occupational group work in government and in the private sector. They supervise general office and administrative support clerks, finance and insurance clerks, library, correspondence and other information clerks, clerks who work in shipping, receiving and dispatching, and mail and postal clerks, letter carriers, couriers and messengers. Their duties may require them to:
Co-ordinate, assign and review work done;
Establish work schedules and procedures;
Co-ordinate activities with other work units or departments;
Resolve work-related problems;
Prepare and submit progress and other reports;
Train workers in job duties, safety procedures and company policies;
Requisition supplies and materials; and
Ensure smooth operation of computer systems, equipment and machinery.
This occupational group also includes registry supervisors, chief telephone operators, credit, payroll and savings supervisors, billing unit heads, claims adjustor supervisors, customer service supervisors, postal station supervisors, postmasters, head dispatchers and shippers, and traffic control supervisors.

Education, Training and Experience
These supervisors must have a high school diploma. Many recent entrants have a community college diploma or university degree.

They usually require experience in the occupations they are supervising.
They may also need completion of a college program or courses related to the occupations they are supervising.

About these Occupations
102,000 persons were employed in these occupations in 1996, an increase of 16.4% from 1986. Over the same period, employment in all occupations grew by 13.1%.

37% of these workers supervise finance and insurance clerks; 28% supervise general office and administrative support clerks.
17% of these supervisors work part-time, compared to an average of 19% for all occupations.
8% of these supervisors are self-employed, compared to an average of 16% for all occupations.
54% of these supervisors are women, compared to an average of 45% for all occupations.
The unemployment rate in these occupations averaged 5.6% from 1994 to 1996, compared to an average of 6.7% for all occupations. These rates are among the lowest for technical, paraprofessional and skilled occupations.
Average earnings of year-round, full-time workers in these occupations in 1995 were $34,300, compared to an average of $35,700 for all occupations.
Employment in these occupations is moderately sensitive to overall economic conditions but is not seasonal.

Full-Time Earnings

1995 Full-Time Earnings*
$50,500 Highest
$34,300 Average
$20,200 Lowest

* Full-time earnings of the highest 10%, the average and the lowest 10% of workers. $35,700 is the average for all occupations.

Looking to the Year 2001
Current labour market conditions for new entrants in these occupations are fair. Labour market conditions for new entrants will remain fair through 2001.

Technological change may have a negative effect on this occupational group as office equipment technologies such as personal computers, electronic mail, facsimile machines and related software lead to a decrease in the number of clerical employees. These changes will increase the skill levels required for clerical supervisors, however.
Most of the increase in labour requirements through 2001 in these occupations will occur in the business services, professional services, and finance, insurance and real estate sectors.